Legal
Terms & Conditions
Last updated: July 2025
1. Services
Eleverze provides Amazon PPC management and listing optimization services on a monthly retainer basis. The specific scope is defined in the individual service agreement signed by the client prior to onboarding.
2. Retainer & Payment
- Services are billed at a flat monthly retainer. Pricing is confirmed in the service agreement.
- Payment is due at the start of each monthly billing cycle.
- Late payment of more than 7 days may result in a pause of services until the outstanding balance is settled.
3. Probationary Period
New engagements include a 3-month probationary period. During this period, either party may terminate the agreement with 14 days' written notice. After the probationary period, the terms of the service agreement govern continuation and termination.
4. Client Responsibilities
- Provide accurate account access within 5 business days of signing.
- Respond to requests for approvals or information within a reasonable timeframe.
- Ensure ad budgets are maintained at agreed levels to allow effective campaign management.
5. Results & Guarantees
Eleverze does not guarantee specific revenue outcomes, ranking positions, or advertising benchmarks. Amazon's marketplace is subject to factors outside our control. We commit to applying industry-best practices, regular optimization, and transparent reporting.
6. Confidentiality
Both parties agree to keep confidential any proprietary information, account data, and business strategy shared during the engagement. This obligation survives the termination of the agreement.
7. Intellectual Property
Listing copy, campaign structures, and optimization frameworks created by Eleverze during an engagement remain the property of the client upon full payment of all outstanding invoices.
8. Limitation of Liability
Eleverze's liability in any circumstance is limited to the fees paid in the most recent 30-day period. We are not liable for indirect, consequential, or speculative losses arising from service delivery.
9. Termination
After the probationary period, either party may terminate the agreement with 30 days' written notice. Prepaid fees for the notice period are non-refundable. Account access will be returned to the client on the final day of the engagement.
10. Governing Law
These terms are governed by the laws of Pakistan. Any disputes will be resolved through good-faith negotiation first, and if unresolved, through applicable legal channels.
11. Updates
We may update these terms from time to time. Active clients will be notified of material changes via email with 14 days' notice. Continued use of our services after that period constitutes acceptance of the updated terms.